At Divinel Grocery Haven, your satisfaction is our priority. We strive to provide quality products and reliable service every time you shop with us. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Eligibility for Returns & Refunds
- Returns or exchanges are accepted within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging, unless there is a product defect or delivery issue.
- Perishable goods (such as fresh produce or dairy) can only be returned if they arrive damaged, spoiled, or incorrect.
How to Request a Refund or Return
- Contact us at hello@divinelfresh.store or call +63 935 628 5076 within 7 days of receiving your order. Please provide your order number, details of the issue, and any photos if applicable.
- Our team will review your request and coordinate with you for pickup, exchange, or return instructions.
Processing Your Refund
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 business days via your original payment method, unless otherwise agreed.
- In the case of exchanges, we will coordinate delivery of a replacement product at no extra charge.
Exceptions & Special Cases
- Items marked as final sale or non-returnable are not eligible for refunds.
- For bulk or custom orders, please contact us directly for assistance.
- Refunds for delivery fees are only provided if the error was on our part (e.g., wrong or damaged item sent).
Questions or Concerns?
We are here to help. If you have any questions about your order, our refund policy, or need assistance with a return, please contact our customer care team at hello@divinelfresh.store or call +63 935 628 5076.
Thank you for choosing Divinel Grocery Haven. We appreciate the opportunity to make things right and value your continued trust.